Introduction

Before knowing the benefits of ITSM, we must know how IT service management came into existence. In a nutshell, ITSM is the set of processes that inculcate improvement in the design, formation, and delivery of the company’s products. The main goal is to satisfy the consumers and expand business value.

In the 1980s, companies began learning about IT services and often employed people who had zero knowledge in this field. With time and advancements, corporations became more open to integrating technology and its services such as server establishments, active directories, private networks, architecting, IT infrastructure, etc. That is when ITSM found its value, and we started understanding its benefits.

Definition

By definition, ITSM is the management of IT services that aids organizations in designing, producing, and delivering products to their customers, improving business value and growth.

Benefits of IT service management

• Increasing efficiency at work: One of the main features of IT service management is that ITSM ensures maximum usage of the resources available to the company, including employees and IT machines. This is IT asset management, a subset field under ITSM. It particularly focuses on maintaining a regular record of resources available and finding out how to implement them cost-effectively. This could be in the production process of the company or design.

• Accountability and auditing improve compliance with IT rules and laws: At the end of the day, ITSM is the management of IT services with a core aim towards accountability, auditing, and standardizing IT services for businesses. This includes providing IT services that enable business functions and IT help desks that aids end customers. Such advancements have played an integral role in improving IT compliance for enterprises.
• Building better brand image: Anything which includes technology or automation appeals to the consumers. As companies integrate deeper with IT services and ITSM, customers tend to build a positive brand image of the enterprise. This results in an increased business value which is the main objective and driving factor motivating enterprises to employ IT service management.
• Installation of better IT services seamlessly: ITSM is a broad field, and one of the branches focuses on innovations in information technology. This could be implemented in the company to improve further. Upgrading such processes has become easy due to IT services. Companies also recruit specialized employees to work on such upgrades regularly.