Introduction The service portfolio occurs at the tail end of ITIL’s first stage, i.e., the Service strategy. The portfolio also represents the improvement plan in line […]
Introduction ITSCM is a must-have as disasters can appear at most unexpected times, and making sure IT services, which serve the customer’s utility, do not get […]
Introduction Now that the provider can efficiently allocate resources for the production of the potential IT services, it needs to focus on the availability and delivery […]
Introduction Allocation of resources is an important factor in every other business. The same holds for all IT providers and corporations. IT services are made of […]
Introduction Before talking about the role of incident and response in the context of ITIL, we must understand how this concept works in general. Incident refers […]
Introduction So the provider now has a proper strategy about the services it wants to develop or the upgrades it wants to perform on existing ones. […]
Introduction After the service strategy is finalized, the company has a sense of direction as to what IT services they want to sell and what kind […]
Introduction In a nutshell, service design can be explained as the ‘prototype builder’ or a blueprint of the IT services shortlisted through service strategy and devised […]
Introduction As we have reached the end of the walkthrough on the service strategy process, we must pay close attention to the finances and expenditure expended […]
Introduction Till now, we discussed how important it is to understand consumer taste and preferences. But how do companies find the exact market demand or market […]
