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Important ITSM glossary of terms

Introduction Now that we have come to the end of the basic concepts of IT service management (ITSM), it is important to make a checklist of significant terms and sub-concepts of ITSM, which will come in handy while working in an IT environment. What is ITSM? Before we...

Explain the Future of ITSM trends

Introduction Even if ITSM is information technology industry-centric, it can only be mastered with the perfect mix of people, knowledge, and IT services that align with a company’s long-term and short-term goals. These goals need to fulfill consumer wants as well....

What are ITSM Success Factors?

Introduction When moving ahead with IT service management or installing new ITSM tools, knowing the pros and cons for each one is an important part of selecting the best practices for your organization. IT service management is a huge step towards digital...

What are Popular ITSM Frameworks?

Introduction ITSM is a service-led concept that stresses more on services than systems that are completely new in information technology, as most concepts are particularly technology-based. This makes ITSM more usable and convenient to be implemented in other...

How to Implement ITSM Process and Workflows?

Introduction Implementation of ITSM processes and workflows may seem like a simple task at first. This is because companies consider choosing the best practices as the major workload when installing ITSM processes, but that’s the wrong thought process. Companies...