Category: ITSM

  • Important ITSM glossary of terms

    Introduction Now that we have come to the end of the basic concepts of IT service management (ITSM), it is important to make a checklist of significant terms and sub-concepts of ITSM, which will come in handy while working in an IT environment. What is ITSM? Before we begin, let’s recap what IT services management…

  • Explain the Future of ITSM trends

    Introduction Even if ITSM is information technology industry-centric, it can only be mastered with the perfect mix of people, knowledge, and IT services that align with a company’s long-term and short-term goals. These goals need to fulfill consumer wants as well. With advancements across all fields and IT, ITSM has a great scope of growth…

  • What are ITSM Success Factors?

    Introduction When moving ahead with IT service management or installing new ITSM tools, knowing the pros and cons for each one is an important part of selecting the best practices for your organization. IT service management is a huge step towards digital transformation, and choosing your services is crucial in the long term as that…

  • What are Popular ITSM Frameworks?

    Introduction ITSM is a service-led concept that stresses more on services than systems that are completely new in information technology, as most concepts are particularly technology-based. This makes ITSM more usable and convenient to be implemented in other dimensions as well. In the same company, for instance, human resources (HR). One of the most popular…

  • How to Implement ITSM Process and Workflows?

    Introduction Implementation of ITSM processes and workflows may seem like a simple task at first. This is because companies consider choosing the best practices as the major workload when installing ITSM processes, but that’s the wrong thought process. Companies need to change their processes every three years on average. Upgrading is smooth only if the…

  • What are IT service management processes (ITSM processes)?

    Introduction IT service management is a broad topic, and this holds even for ITSM processes. This concept is typically divided into five stages that integrate the ITIL framework, which filters and sieves the perfect set of IT best practices for the enterprise. The five stages are service strategy, service design, service transition, service operation and…

  • What is the difference between ITIL & ITSM?

    Introduction Let’s recap what IT services management stands for. By definition, ITSM is the management of IT services that aids organizations in designing, producing, and delivering their products to their customers, improving business value and growth. ITSM is only complete with the ITSM tools or, in other words, the IT software which the firms essentially…

  • Tips for selecting a new ITSM tool

    Introduction Choosing the perfect set of ITSM tools and frameworks is difficult because of the continuous advancements and upgrades in this field. ITSM has grown uncontrollably and is now a shelter to thousands of different tools and software that aid businesses with IT applications, production, design, and other essential business functions. What is ITSM? As…

  • Disadvantages of IT service management (ITSM)

    Introduction Before knowing the benefits of ITSM, we must understand how IT service management came into existence. In a nutshell, ITSM is the set of processes that inculcate improvement in the design, formation, and delivery of the company’s products. Here, the main goal is to satisfy the consumers and expand business value. How could ITSM…

  • Benefits of IT service Management

    Introduction Before knowing the benefits of ITSM, we must know how IT service management came into existence. In a nutshell, ITSM is the set of processes that inculcate improvement in the design, formation, and delivery of the company’s products. The main goal is to satisfy the consumers and expand business value. In the 1980s, companies…