Any technology that increases productivity and automates business functions sounds fancy to corporations and organizations. However, it’s not always a path of primroses and emeralds as installing such processes invite challenges and drawbacks, which the organization must take responsibility for. Today we will discuss what challenges ITSM brings to an organization and its employees.
What is ITSM?
Before we begin, let’s recap what IT services management stands for. By definition, ITSM is the management of IT services that aids organizations in designing, producing, and delivering their products to their customers, improving business value and growth.
Breaking down challenges of ITSM (with examples)
1. Lack of resources
Keeping India in perspective, capital resources and availability of information technology support is minimal compared to countries such as the USA, UK, France, and China. They have invested large budgets into technological development over the years. Therefore, ITSM in India is not a very familiar concept, and the resources available to organizations are low. However, the increasing advancement in this field, wireless globalization, like machinery, software, particular training regarding service creation, etc., may help improve the situation.
2. Lack of internal skills with regard to ITSM/ITIL
Managing IT services needs core knowledge in IT operations and its services. Companies with limited knowledge in this field tend to hire the wrong person to work under ITSM without certification or provide improper training. This means that the company lacks internal skills among the employees that work in ITSM.
3. Less support for IT service management from leaders
Leaders usually are the skeptics in organizations. ITSM is a new concept, and not all leaders are visionaries and believe in tech-aided services, which restricts ITSM from being a grossing concept in the corporate world. This is also a reason why IT systems in companies become vulnerable to attacks. They are not managed properly to meet the demands of the company and customers. Such issues also arise when the company has a corporate culture with a less modern touch.