Many of you have reported the issue that zoom car has not refunded your security money. The same thing happened with me too. I have written mails, raised tickets, contacted them via tweeter but nothing worked. Anyhow, after putting a lot of efforts online, I was able to get mine using one working way. This helped me to get 100% amount back. I had four security deposits of total almost 28,000 INR.
Let us see what all you can do to get your money back:
Call the customer care at +91 80 6897 6666 and choose accident option and enter vehicle number as 8253. It will connect. Be polite and tell them your issue. They will ask for maximum two days. And will send payment link in form of sms.
Note: In case this vehicle number is not accepted then use the one from your old transactions.
Step 02: Check your sms
Step 03: Open the link and Enter your UPI details
Step 04: You will get your money back
In case above steps did not work, you can try these too:
Send emails to firstname.lastname@example.org and ask for refund. Write specific details of date of booking, cancellation, last date of refund as per policy days (it will be mentioned in the booking email – before July 2020 it was 15 working days and now it is 30 working days, as I was told)
They will reply with nonsensical replies from a script and ask for more time, reply by asking the specific time for resolution in days and not ‘at the earliest’ or ‘soon’.
Keep sending emails and when they have overshoot the timeline mentioned, it means they are cheating and you should hold them responsible for cheating, mental harassment, time lost behind our own money deposited as security months ago.
Ask for specific timelines for refund. Keep call recordings
Escalate on social media – Facebook, Instagram, Twitter – more eyeballs and we get better at this.
If none of the methods mentioned above have worked for you then join the given whatsApp group, it is created to help guys like you:
This is a whatsApp group of people with whom Zoom Car did this fraud, please join so that we can file a strong PIL against these frauds.
Refund related Enquiry please I am illegal action for zoom car my refund are not initiated my account my car booking timing approx 2 month but my refund 5000 are not initiated my account
refand note 8 manth
my refund is pending we can only call zoomcar customer if we had a booking orelse we cant talk to zoomcar executive very bad ill f*** greg morgan son of b***** b******
I tried to call that customer care number but the automated voice says “Sorry we don’t have any booking related to this number” even though i call from that registered mobile number only and also entered manually the same when it asked me to enter it. I think it is a huge scam that every zoomcar’s customer is facing. If anyone has any suggestion how this can be escalated, please let me know
An mhí seo caite, léigh mé scéal anseo faoi conas a chabhraigh “(Saineolaithe Aisghabháil Cistí Domhanda)” le híospartaigh scam airgead a cailleadh ó scam cripte a aisghabháil agus chinn mé scammer a thuairisciú. Fear Bitcoin a scam os cionn $82,500 mé as a ghnó rig agus sheol mé é ar fad trí Bitcoin agus cártaí bronntanais. “(Saineolaithe Aisghabháil Cistí Domhanda)” Bhí an Chuideachta Aisghabhála in ann cabhrú liom níos mó ná 80% de mo chistí caillte a aisghabháil ar ais go dtí mo chuntas. I mo thuairimse, ba chóir dom a roinnt chun cabhrú leo siúd a bhfuil cabhair freisin.