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ITIL is a concept complementary to ITSM. Both of them work towards ensuring that the right people and the right services are used in the right place to ensure that the businesses achieve their corporate goals and please their customer base. ITIL mainly focuses on providing the best tools, while IT service management focuses on properly allocating these tools in the organization.
ITIL is divided into five life cycles: service strategy, service design, service transition, service operation, and continual service improvement. Further in this text, we will discover these terminologies in-depth alongside others.
Definition of ITIL
ITIL is an infrastructure that provides a set of best practices for IT services. It gives accurate guidance and information on which mix of services would fulfill their requirements. It is also the top grade in quality.
Service: It provides customers with an intangible asset with a particular utility to meet their needs and demands.
Service strategy: It aids businesses in design and strategy, allowing the enterprises to have an edge on the competitive substitutes offered by other companies.
Service design: It provides the blueprints for newly designed IT services. It also enables enterprises or IT vendors to carry out customized upgrades.
Service transition: It is a part of the IT infrastructure library which ensures smooth transitioning from an old IT service to a new one or upgrading an old service to a new one. Service transitions prevent disruptions within the business, with the new service, or with the customer.
Service operation: It ensures that IT services are delivered accurately down the distribution channels.
Continual service improvement: It is developed on the values of Kaizen, which focuses and strives to make IT services more personalized, high quality, and efficient for all types of use.
Service catalog: A list or database of all IT services for various processes such as design, strategy, etc., which can be installed on request. Such a catalog consists of customer-facing services that are for the consumers. The supportive services offered by IT vendors for the enterprise allow them to enable such customer-facing services to reach the target market.IT vendors for the enterprise offer