ITIL Service Continuity Management

Introduction

ITSCM is a must-have as disasters can appear at most unexpected times, and making sure IT services, which serve the customer’s utility, do not get affected due to external disasters. Continuity Management (ITSCM) plays an important role in the delivery of ITIL services. It anchors particularly on incident prevention planning, forecasting, and management to maintain access to resources and operations at the highest levels before, during, and after a catastrophic event. Definition

ITIL is an infrastructure that provides a set of best practices for IT services. It provides accurate guidance and information on which mix of services would fulfil their requirements and also is the top grade in quality.

ITSCM is particularly optimized to work in the ITILv4 environment. It is a process aimed at supporting business continuity management (BCM). This process aims to ensure that services are restored and operational within the agreed business hours after major service interruptions or disruptions.

What is a disaster, and who becomes responsible?

This can be explained by the definition of Business continuity management: An unplanned and unforeseen occurrence that causes a great deal of damage or loss to an organization. Now, you may ask who is responsible for maintaining the continuity of IT services in a case of incidence or disaster. The ITSCM should always have a clear sense of the role and responsibilities in the disaster itself and in continuous monitoring and improvement, which will be discussed below.

Process of ITSCM

IT Service Continuity Management is completed in four simple stages:

  • Initiation: Begins the process of continuity management by deciding upon the set policies that are followed to keep the IT services up and running during a disaster.
  • Requirements and strategy: refers to risk management and predictive assessment to predict any upcoming disasters and take safety measures.
  • Implementation: putting the policies to use in a proper order
  • Ongoing operation: simultaneous process of continuous development and learning to change SCM processes and policies to combat unknown disasters.

The entire process flow goes through below sub-stages:

ITIL Service Continuity Management

 

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