Introduction

When moving ahead with IT service management or installing new ITSM tools, knowing the pros and cons for each one is an important part of selecting the best practices for your organization. IT service management is a huge step towards digital transformation, and choosing your services is crucial in the long term as that service will be implemented in the business for the next couple of years. Anything going wrong could make the IT tool a lagging force in business growth. So, what are the few success factors that every organization should stress upon before deciding about ITSM services?

What is ITSM?

Let’s recap what IT services management stands for. By definition, ITSM is the management of IT services that aids organizations in designing, producing, and delivering products to their customers, improving business value and growth.

ITSM Success Factors

• Find the right fit: Implementing an ITSM process is not a regular investment. It is an important and long-term investment that the company will be using and building upon to achieve its requirements and objectives. Therefore, choosing an ITSM process must be examined through a thorough and robust process. For instance, the decision-maker should ensure that the process is affordable, inclusive of all usage and maintenance costs, and fulfills most requirements.

• Make your ITSM strategy less ‘IT based’ and more ‘objective-based”.: Your ITSM strategy must be visionary and should be able to last in the long run. This strategy should be about everything related to information technology. It should also focus on how such services could be used to fulfill its long-term and short-term goals.
• Make your IT supplier your business partner: IT suppliers play a huge role in the company’s ITSM approach by discussing success factors. Reflecting on the first point, when selecting an ITSM tool, you must also pay close attention to the IT supplier/vendor who provides the product. This is because, during the purchase, you are doing business with another third-party vendor, which could be the beginning of a relationship. Having good relations with IT vendors could be extremely important during emergencies or when the firm needs extra benefits or assistance in the near future.