Let’s recap what IT services management stands for. By definition, ITSM is the management of IT services that aids organizations in designing, producing, and delivering their products to their customers, improving business value and growth. ITSM is only complete with the ITSM tools or, in other words, the IT software which the firms essentially use.
ITIL, or IT infrastructure library, is not a concept but a subset of IT service management. ITIL is the collection of services, software, and tools (best practices) implemented by ITSM users in the most basic form. Throughout the length of this writeup, we will discover how the evolution of IT allowed these concepts to come into the limelight and how ITIL and ITSM differ on other grounds.
What is the difference between ITIL & ITSM?
Companies need to have a distinction between ITIL and ITSM as IT integration is an important step for the majority of the companies. ITIL was first found in the 1980s, and the term ‘ITSM’ was coined before that. More people were planning to work with digital technology and use IT services in that period. This was when ITIL was providing the best practices for enterprises to formulate their ITSM solution. Using the best combination of services could boost efficiency and reduce service management costs as companies streamline the number of ITSM tools they use.
To sum it up, ITIL is a complementary concept to ITSM. Both of them work towards ensuring that the right people and services are used to ensure that the businesses achieve their corporate goals and please their customer base. ITIL particularly focuses on providing the best tools, and IT service management focuses on properly allocating these tools in the organization.