IT services have become a common availability amongst organizations, and IT service management (or ITSM) has grown to be a mandatory requirement for every company, making it a prospering labor market for individuals with potential. there are often a lot of clouds of confusion around this branch of job, which will be better explored through the length of this blog, but one of the biggest confusions include if anyone who specializes in management could grow their career in ITSM? A one-word answer to this would be a partial YES! But why partially?
What is ITSM?
Before we begin, let’s recap what IT services management stands for. By definition, ITSM is the management of IT services that aids organizations in designing, producing, and their products to their customers, thus improving business value and growth.
Frequently asked questions about careers in ITSM
As mentioned before, one of the main dilemmas that potential candidates hold is: if having a specialization in management is good enough to work in ITSM? Well, given that ITSM is a form of management in line with information technology, he/she will need core knowledge about IT services and how it aids companies in different diagonals. This is why such individuals are often suggested to achieve an ITIL/ITSM certification before stepping into this field of IT services.
Then, one may also question paying opportunities in this field. having an ITIL certification boosts your resume and profile to another professional level which makes you a top choice for recruiters in the field of information technology
Last but not least, one may even ask if the field has enough opportunities considering the high supply of labor? A single-word answer to this would be YES !. ITSM divides into three broad branches:
- Service strategy: this branch particularly focuses on creating and allocating IT services that could be employed in line with the company’s demands and what aims they are trying to fulfill. people can choose to go in jobs such as IT architect, security architect, or service strategy entry-level management/executive
- Service transition: new updates and services are coming up every day, and there must be people in charge to know when these changes must be done and how they must be done so that business processes do not. jobs in this branch include change manager, reconfiguration IT manager, etc.
- Service operation: So now we know what services need to be implemented and where to install them, but now what? Here’s where service operation comes in: who makes sure these processes run unhindered until any changes are made. Their core job role is to make sure these services are implemented accurately and used at their maximum potential to fulfill their tasks to maximize value for customers. Jobs in this diagonal include Service desk agent, Security analyst, Incident manager, IT operations manager, and many more!