SAP CRM Interview Questions

Introduction

SAP and SAP technology provides enormous opportunity in IT industry. With increasing operations and market, the need of SAP functional consultants has observed sharp increase in job opportunities. The main job profile for SAP functional consultants is primarily based on CRM (including C/4HANA, Hybris and CallidusCloud). In this article we will discuss the basic questions asked by interviewers from both technical as well as functional consultants of different years of experiences.

Basic SAP CRM Interview Questions

  1. What is SAP CRM?
  2. Differentiate between SAP CRM and SAP ERP.
  3. Explain the architecture of SAP CRM.
  4. What are the roles of a SAP CRM consultant?
  5. Explain the lifecycle of SAP CRM.
  6. Explain the components of SAP CRM.
  7. What is a partner function? What all partner functions are available in SAP CRM?
  8. What is SAP CRM Web Client UI? How you open it up?
  9. What is the prerequisite to create an Opportunity?

Advance SAP CRM Interview Questions

  1. Explain the use of BADI CRM_CONFIG_BADI in SAP CRM.
  2. What is SAP CRM Sales?
  3. What is Account Planning?
  4. What is Activity Management?
  5. What is an Opportunity in SAP CRM?
  6. Explain the Opportunity Management in SAP CRM.
  7. Explain the concept of Lead in SAP CRM.
  8. Explain the concept of Sales Quotation.
  9. Explain the concept of Outline Agreement.
  10. List the standard Transaction Types for sales.
  11. Explain the difference between CRM Lead and CRM Opportunity.

C4C Interview Questions

  1. List out the products under SAP C4C.
  2. What is SAP C4C solution?
  3. Explain the advantages of SAP C4C over SAP CRM.
  4. Explain the concept of Service Levels.
  5. Explain the concept of Business roles in SAP C4C.

 

SAP Hybris Interview Questions

  1. What is SAP Hybris?
  2. Explain the capabilities of SAP Hybris.
  3. Explain the process to create workflow rule in SAP Hybris.
  4. Explain the difference between SAP Hybris and SAP C4C.
  5. Explain the concept of SAP Hybris Accelerator.

 

SAP CallidusCloud Interview Questions

  1. What is SAP CallidusCloud?
  2. What benefits SAP CallidusCloud brings to SAP Sales Cloud?
  3. What are the solutions provided by CallidusCloud suite?
  4. How SAP CallidusCloud improves Sales Effectiveness?

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